How do I know whether it is a rat or mouse?
You do not need to decide before requesting help. Size, droppings, damage, sounds and where activity appears can all help with identification.
Should I seal a visible gap straight away?
Wait until the likely route has been considered. Closing the wrong opening can move activity or leave rodents inside the structure.
Can droppings be cleaned before a visit?
Avoid dry sweeping or vacuuming. Follow current public-health guidance and keep people away from significant contamination.
Is rodent treatment safe around children and pets?
Safety steps depend on the method and property. Ask how products or devices will be placed and follow the instructions for the agreed treatment.
Will one visit solve the problem?
That depends on activity, entry routes, access, treatment and proofing. The expected follow-up should be discussed with the scope.
Who pays in a rented property?
Responsibility can depend on the cause, property condition and tenancy. The landlord page explains the practical service route, while legal questions need appropriate housing advice.
What affects the cost?
Property size, affected areas, access, method, monitoring, follow-up and proofing can all change the quotation.
What if wiring appears damaged?
Do not touch exposed or damaged electrical material. Keep clear and contact an appropriately qualified urgent service for the electrical risk.