Before you request help
Use calm, practical guidance to protect people and the property, then move to the right service when professional help is needed.
Mouse sighting
After a mouse sighting, secure accessible food, clear crumbs and keep people and pets away from droppings. The guide explains safe observation, why dry sweeping is best avoided and when to request rodent control.
Wasp or bee
Do not approach or block a suspected nest entrance. The flying-insect guide explains the useful differences between normal pollinator activity and a repeated route that may need wasp-control help.
Using products
A product should only be used for its approved purpose and according to its label. When the pest is uncertain, the room is sensitive or another treatment has already been used, get advice before adding something else.
Requesting help
The guides link directly to rodent and wasp services, while the pest-control hub covers bed bugs, fleas, moths, landlords and businesses. You can use Not sure on the request form when identification remains unclear. Each route also explains what a visit may involve, the choices that can affect treatment and the factors that can change the quote.
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Practical answers
No. They offer safe first steps and help you choose a service. Identification may still need inspection.
Use an appropriate healthcare service for skin concerns. Pest control should focus on the property and insect signs.
Ask for help when activity continues, contamination or damage is present, a nest affects an occupied route, or you are unsure how to act safely.
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